6. Shipping and Delivery Terms
6.1. Delivery Areas
The KÓC BUTIK online store offers delivery throughout Hungary and to Romania.
The Service Provider reserves the right to modify the list of countries available for delivery at any time.
6.2. Delivery Methods
Ordered products may be delivered through the following shipping partners:
- MPL
- FOXPOST
- GLS
During the ordering process, the Customer may select from the available delivery methods.
6.3. Delivery Times
Products offered in the online store are sold directly from our own stock.
Estimated delivery times:
- Within Hungary: 1–3 business days
- To Romania: 3–7 business days
The stated delivery times are estimates only. The Service Provider makes every effort to meet these deadlines; however, delays may occur due to the operations of courier services or other circumstances beyond the Service Provider's control.
If a delay in fulfilling an order is anticipated, the Service Provider will notify the Customer as soon as possible.
6.4. Shipping Fees
The applicable shipping fees are displayed on the online store's checkout page before the order is finalised.
The Service Provider reserves the right to modify shipping fees. Any changes will not affect orders that have already been confirmed.
6.5. Receiving Your Package
The Customer is required to inspect the package upon delivery.
If visible damage is detected on the packaging, we kindly ask the Customer to request that the courier prepare a damage report in their presence and, where possible, to refuse acceptance of the damaged package.
If any damage is discovered after delivery, the Customer must contact the Service Provider without delay.
6.6. Unsuccessful Delivery
If delivery fails due to circumstances attributable to the Customer (such as an incorrect address, failure to accept the package, or failure to collect it from a parcel locker), the package may be returned to the Service Provider.
The Customer may be responsible for the costs of reshipping the package.
6.7. Ownership and Risk of Loss
Ownership of the product transfers to the Customer upon full payment of the purchase price.
The risk of loss of or damage to the product transfers to the Customer when the product is handed over to the Customer or a third party designated by the Customer.
6.8. Payment Methods
The following payment methods are available in the online store:
- Credit or debit card payment;
- Apple Pay;
- Stripe;
- Barion;
- Bank transfer;
- Cash on delivery.
All payments are processed through a secure, encrypted connection. The Service Provider does not have access to the Customer's payment card details, which are handled by the payment service provider.
6.9. Invoicing
The Service Provider issues an electronic invoice or, where applicable, a paper invoice to the Customer in accordance with current Hungarian legislation.
Electronic invoices are sent to the email address provided by the Customer.