7. Right of Withdrawal
7.1. Consumer's Right of Withdrawal
Customers who qualify as consumers have the right to withdraw from the contract without providing any reason within 14 calendar days from the date of receiving the product, in accordance with the provisions of Hungarian Government Decree 45/2014 (II. 26.).
If multiple products are ordered at the same time but delivered separately, the 14-day withdrawal period begins on the date the last product is received.
7.2. Exercising the Right of Withdrawal
To exercise the right of withdrawal, the Customer must send an unequivocal statement of their decision to withdraw from the contract to the Service Provider using one of the following contact details:
Janbroers Szilvia Julianna, sole proprietor
Registered office: 5700 Gyula, Kossuth tér 6. I/4., Hungary
Email: [email protected]
Phone: +36 20 973 3878
The Customer may exercise their right of withdrawal by using the model withdrawal form attached to these General Terms and Conditions or by submitting any other clear statement expressing their decision to withdraw.
7.3. Returning the Product
In the event of withdrawal, the Customer must return or hand over the product to the Service Provider without undue delay and no later than 14 days from the date on which the withdrawal was communicated.
The direct cost of returning the product shall be borne by the Customer unless the Service Provider specifies otherwise.
Where possible, the product should be returned in its original packaging, with all accessories included and in an undamaged condition.
7.4. Refund of the Purchase Price
If the Customer validly exercises their right of withdrawal, the Service Provider shall refund all payments received from the Customer, including the standard delivery costs, no later than 14 days from the date of receiving the withdrawal statement.
If the Customer selected a delivery method other than the least expensive standard delivery option offered by the Service Provider, the Service Provider is not required to reimburse the additional costs arising from that choice.
The Service Provider is entitled to withhold the refund until the returned product has been received or the Customer has provided satisfactory proof of having sent it back, whichever occurs first.
The refund shall be made using the same payment method that the Customer used for the original transaction, unless the parties expressly agree otherwise.
7.5. Customer's Liability
The Customer shall only be liable for any diminished value of the product resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the product.
If the product has decreased in value due to use exceeding what is necessary for these purposes, the Service Provider is entitled to claim compensation for the resulting loss.
7.6. Exceptions to the Right of Withdrawal
The consumer may not exercise the right of withdrawal, particularly in the following cases:
- Products that are not prefabricated and have been made individually according to the Customer's instructions or specific request;
- Sealed products that are not suitable for return due to health protection or hygiene reasons if they have been unsealed after delivery;
- Products that, by their nature, become inseparably mixed with other items after delivery.
7.7. Contact
For questions regarding product returns, the Customer may request assistance using the following contact details:
KÓC BUTIK
Email: [email protected]
Phone: +36 20 973 3878